Frequently Asked Questions
Frequently Asked Questions

Product Questions

What is the difference among your sequin finishes?


Iridescent sequins are transparent and have a finish on them that causes changes color when moved in the light.  Since they are transparent, they will show any color that is beneath them somewhat.  For example, if a clear iridescent sequin is placed on black cloth, the black color will show through.

Crystal Iris sequins are transparent sequins with a heavy iridescent finish.


Opaque Iridescent sequins have iridescence, but the sequin itself is not transparent, and no color will show through from beneath.

Crystal Opaque sequins are opaque sequins with a heavy iridescent finish.


Satin sequins have a matte finish, are not shiny, and are not transparent.


Metallic sequins are opaque and have a mirror-like finish. This type of sequin is commonly used on Christmas ornaments.


Hologram sequins are opaque, have a spotlight finish which will reflect different colors as it turns in the light.

Are your sequins and beads washable?
Due to the many types of solvents, detergents and chemicals available, we do not guarantee product to be washable or colorfast. 
If wearability of a sequin is in question, we recommend that you test before starting your project. If you are embarking upon a large project, we always advise our customers to test a small amount to judge suitability before placing a large order.
Please use items with alcohol (such as hand sanitizers and hair spray) sparingly, as they may damage the finish of some sequins. We do not recommend the use of a dryer, as the heat may cause sequins to warp.

Millimeter To Inch Converter Chart

MM
Approximate Size In Inches Exact Size In Inches
1mm 1/32 Inch 0.03937 Inches
2mm 1/16 Inch 0.07874 Inches
3mm 3/32 Inch 0.11811 Inches
4mm 1/8 Inch 0.15748 Inches
5mm 3/16 Inch 0.19685 Inches
6mm Just short of 1/4 Inch 0.23622 Inches
7mm Little over 1/4 Inch 0.27559 Inches
8mm 5/16 Inch 0.31496 Inches
9mm Just short of 3/8 Inch 0.35433 Inches
10mm Little over 3/8 Inch 0.39370 Inches
11mm 7/16 Inch 0.43307 Inches
12mm Just short of 1/2 Inch 0.47244 Inches
13mm Little over 1/2 Inch 0.51181 Inches
14mm 9/16 Inch 0.55118 Inches
15mm Just short of 5/8 Inch 0.59055 Inches
16mm 5/8 Inch 0.62992 Inches
17mm Just short of 11/16 Inch 0.66929 Inches
18mm Just short of 3/4 Inch 0.70866 Inches
19mm Little over 3/4 Inch 0.74803 Inches
20mm Just short of 13/16 Inch 0.78740 Inches
21mm Little over 13/16 Inch 0.82677 Inches
22mm Just short of 7/8 Inch 0.86614 Inches
23mm Little over 7/8 Inch 0.90551 Inches
24mm 15/16 Inch 0.94488 Inches
25mm 1 Inch 0.98425 Inches



Ordering Questions

How can I contact you?
We are open M-F 8-3 central time (excluding postal holidays). Our phones are not staffed while we are working orders, so the best way to reach us is by email, which is monitored during business hours.

Do you have a catalog or samples?
Sorry, but we do not publish a catalog or provide samples or sample cards.  We continuously add to our inventory, and a catalog or sample card would become obsolete within weeks.

Can I order less than your minimum?

The cost of credit card fees, Paypal minimum fees, and packaging materials make it  necessary for us to have a minimum order policy.  The minimum for order is $10 in merchandise.

Can I change my order?
Because we strive to get paid orders out as quickly as possible, we typically cannot change or cancel an order once it has been placed. You are welcome to email us and we will make or best efforts to accomodate you.

When will I get my order?
We do our very best to ship your order within 24-48 hours of receiving payment, not counting weekends and postal holidays. Delivery of your order depends upon the shipping method chosen. In the USA, Express Mail usually takes 1-2 days, Priority Mail usually takes 2-3 days, and First Class Mail can take up to a week.

I got my order, but there's no packing slip.  What happened?
After you complete your order, you are emailed a receipt containing your order details.  You are also sent a copy of your order in our shipment notice.  Therefore, we do not include a paper packing slip with your order.  That's why it's so important that we have your correct email address, and that we're not blocked by anti-spam or spam blocker programs.  Since you get two electronic copies, we've found it unnecessary to send a paper one.  We leave it up to you whether you'd like to print it out, save it for reorders, file it away, or simply delete it. If you have signed up for an account with us, your order will also be found in your Order History.

Do you sell wholesale?
Many of our products are offered in 100-gram bags at a 20-30% discount.   If you are interested in a product on our website for which a 100-gram bag is not offered, please email us for availability. 

If you are interested in further wholesale pricing, please click here for more information.  There is a $150 minimum on all wholesale orders.

Return/Exchange Questions

Please click here for our Shipping and Returns page.

Privacy Notice
Information collected by Cartwrights LLC is used solely for the purpose of billing and shipping your online purchases. We collect and use your personal information only to process product orders and deliver the products requested. We dislike spam as much as you do! Cartwright Sequins LLC and its operational service partners do not share, rent, sell or otherwise distribute your information to any third party.  Your email address is required for sales receipts and shipment notices only.

Prices 
All prices are subject to change without notice.

Open Accounts & C.O.D. orders 
We do not offer open accounts & do not ship COD.

Minimum Order & Methods of Payment

The minimum order is $10.00
We are unable to make exceptions to this policy.



Acceptable methods of payment are: personal check,  money order, PayPal, Visa, Master Card and American Express.   The PayPal and credit card sites are secure and encrypted.  

Check/Money Order payments should be made and remitted to:    Cartwright's Sequins
                                                                                                            11108 N. Hwy. 348 
                                                                                                            Mountainburg, AR 72946 
Most orders paid for with a money order will be shipped within 48 hours of receipt of payment.  We do not ship on weekends or postal holidays. 
Most orders paid for with a check will be shipped after check clearance. (7-10 days). In the event that a check is returned for insufficient funds, we withdraw the privilege of sending a check and will accept a money order only. 
We charge a $25.00 fee for insufficient funds checks.

 

Terms of Service

  • If we error in your order or shipment, we will do our best to correct the mistake at our discretion.  However, we will not be held responsible for loss of potential customers or business due to a mistake in your order or any failure on the part of the postal service nor will we pay for express shipping to correct any problem with the order or with any shipping service used.
  • Problems with orders must be reported within 5 business days of the delivery confirmation date.
  • Shipping labels are printed directly from the information you enter on the shopping cart.  We will not be responsible for replacing orders for which the address has been input incorrectly on the shopping cart.  Both First Class and Priority Mail orders will be sent with Delivery Confirmation.  If the D/C states a package has been delivered, we can not accept a lost claim or replace your package.
  • Occassionally we make errors in editing our html codes.  If we make an error, we ask our customers to email us.
    We reserve the right to correct any error. 
  • Due to the different types of detergents and chemicals available (even in innocuous things such as hand lotions), we do not guarantee product to be washable or colorfast.  If durability of a sequin is in question, we recommend that you test before starting your project.  We do not recommend the use of a dryer, as the heat may cause sequins to warp. Application of any product containing alcohol may cause damage to the sequin finish.
  • While we do not recommend our product for small children, we do not conduct testing, nor make safety claims. It is up to the consumer to determine the suitability for your application.

Website Conditions of Use
Use of the Cartwright's Sequins website constitutes agreement to our terms of use.

TRADEMARKS 
Cartwright's Sequins and other marks indicated on our site are trademarks owned exclusively by Cartwright Sequins LLC . The use of these trademarks and trade dress is prohibited if used in connection with the sale of any product that is not Cartwright's, in any manner that seeks to disparages or discredit Cartwright's Sequins or in any manner that may cause confusion among our customers.

COPYRIGHT 
All content on this website is the exclusive property of Cartwright Sequins LLC . Said content includes text, graphics, logos, icons, images, audio and video clips, digital downloads, and software. Our content is protected by United States and international copyright laws and we reserve all rights contained therein. In case of dispute or infringement, we will rigorously defend our rights to this material.