Frequently Asked Questions
Frequently Asked Questions

Product Questions

What is the difference among iridescent, satin, and opaque finishes?

Iridescent sequins are transparent and have a finish on them that causes changes color when moved in the light.  Since they are transparent, they will show any color that is beneath them somewhat.  For example, if a clear iridescent sequin is placed on black cloth, the black color will show through.

Crystal Iris sequins are transparent sequins with a heavy iridescent finish.

Opaque Iridescent sequins have iridescence, but the sequin itself is not transparent, and no color will show through from beneath.

Crystal Opaque sequins are opaque sequins with a heavy iridescent finish.

Satin sequins have a matte finish, are not shiny, and are not transparent.

Metallic sequins are opaque and have a mirror-like finish. This type of sequin is commonly used on Christmas ornaments.

Hologram sequins are opaque, have a spotlight finish which will reflect different colors as it turns in the light.

Are your sequins and beads washable?
Due to the different types of detergents and chemicals available (even in innocuous things such as hand lotions or sanitizers), we do not guarantee our product to be washable or colorfast. 
If wearability of a sequin is in question, we recommend that you test before starting your project. If you are embarking upon a large project, we always advise our customers to test a small amount to judge suitability before placing a large order.
Please use items with alchol (such as hand sanitizers and hair spray) sparingly, as they may damage the finish of some sequins. We do not recommend the use of a dryer, as the heat may cause sequins to warp.

Millimeter To Inch Converter Chart

Approximate Size In Inches Exact Size In Inches
1mm 1/32 Inch 0.03937 Inches
2mm 1/16 Inch 0.07874 Inches
3mm 3/32 Inch 0.11811 Inches
4mm 1/8 Inch 0.15748 Inches
5mm 3/16 Inch 0.19685 Inches
6mm Just short of 1/4 Inch 0.23622 Inches
7mm Little over 1/4 Inch 0.27559 Inches
8mm 5/16 Inch 0.31496 Inches
9mm Just short of 3/8 Inch 0.35433 Inches
10mm Little over 3/8 Inch 0.39370 Inches
11mm 7/16 Inch 0.43307 Inches
12mm Just short of 1/2 Inch 0.47244 Inches
13mm Little over 1/2 Inch 0.51181 Inches
14mm 9/16 Inch 0.55118 Inches
15mm Just short of 5/8 Inch 0.59055 Inches
16mm 5/8 Inch 0.62992 Inches
17mm Just short of 11/16 Inch 0.66929 Inches
18mm Just short of 3/4 Inch 0.70866 Inches
19mm Little over 3/4 Inch 0.74803 Inches
20mm Just short of 13/16 Inch 0.78740 Inches
21mm Little over 13/16 Inch 0.82677 Inches
22mm Just short of 7/8 Inch 0.86614 Inches
23mm Little over 7/8 Inch 0.90551 Inches
24mm 15/16 Inch 0.94488 Inches
25mm 1 Inch 0.98425 Inches

Ordering Questions

How can I contact you?
We are open M-F 8-3 central time (excluding postal holidays). Our phones are not staffed while we are working orders, so the best way to reach us is by email, which is monitored during business hours.

Do you have a catalog or samples?
Sorry, but we do not publish a catalog or provide samples or sample cards.  We continuously add to our inventory, and a catalog or sample card would become obsolete within weeks.

Can I order less than your minimum?

The cost of credit card fees, Paypal minimum fees, and packaging materials make it  necessary for us to have a minimum order policy.  The minimum for order is $10 in merchandise.

Can I change my order?
Because we strive to get paid orders out as quickly as possible, we typically cannot change or cancel an order once it has been placed. You are welcome to email us and we will make or best efforts to accomodate you.

When will I get my order?
We do our very best to ship your order within 24-48 hours of receiving payment, not counting weekends and postal holidays. Delivery of your order depends upon the shipping method chosen. In the USA, Express Mail usually takes 1-2 days, Priority Mail usually takes 2-3 days, and First Class Mail can take up to a week.

I got my order, but there's no packing slip.  What happened?
After you complete your order, you are emailed a receipt containing your order details.  You are also sent a copy of your order in our shipment notice.  Therefore, we do not include a paper packing slip with your order.  That's why it's so important that we have your correct email address, and that we're not blocked by anti-spam or spam blocker programs.  Since you get two electronic copies, we've found it unnecessary to send a paper one.  We leave it up to you whether you'd like to print it out, save it for reorders, file it away, or simply delete it. If you have signed up for an account with us, your order will also be found in your Order History.

Do you sell wholesale?
Many of our products are offered in 100-gram bags at a 20-30% discount.   If you are interested in a product on our website for which a 100-gram bag is not offered, please email us for availability. 

If you are interested in further wholesale pricing, please Contact Us.  There is a $150 minimum on all wholesale orders.

Return/Exchange Questions

How can I return items?
Return Policy
Please send unopened, resalable items back to the address shown on the business card included with your order.
Cartwright's Sequins
11108 N Hwy 348
Mountainburg, AR 72946

  • Returns MUST be accompanied by a name and order number!  Returns which do not have the shipper's name attached will be refused, as we have no way of knowing to whom to issue the refund.
  • Do not mail  items back to us in a plain envelope.  The mail sorting machinery damages the sequins & packaging.  Please use a padded envelope or box.
  • Return for refund must be made within 30 days from the date of delivery confirmation  to receive a partial refund of the cost of merchandise.  Items returned will be charged a 10% restocking fee.  This charge has been made necessary to cover the credit card processing fees associated with processing the initial order and the time consumed with restocking.
  • There are NO RETURNS on Pre-Strung Sequins and clearance items.  No exceptions.
  • No items will be accepted for refund or exchange after 30 days from delivery.
  • All items returned must be unused, packages unopened and labels clean & intact.
  • Shipping costs for returns and exchanges are at buyer's expense.
  • We do not refund the cost of shipping or insurance and will accept no COD shipments..
  • By placing your order, you are agreeing to the above policy.

I ordered the wrong size?  Can I exchange them for another size?
If your exchange is over $10: please order the size you would like from our website.  You may then return your original order for a refund. 
If your exchange is under $10:
  Customers are required to pay shipping cost for sending exchanged sequins back to them.  If you are in doubt about how much postage to send, email us.  Exchanges which do not include funds for return shipping will processed as returns.