Shipping & Catalog Information


Catalog Requests
*We do not publish a paper catalog and do not have sample charts*
We continually add to our inventory, making a printed catalog obsolete within weeks.

Packaging, Handling, Insurance & Shipping Charges
The shopping cart automatically calculates shipping & handling charges according to the buyer's choice of shipment methods.  If you are outside the US, you must choose the International shipping method.  We ship all orders through the US Postal Service.

We make every effort to ship your order within 48 hours of paid receipt.  We do not ship on weekends or postal holidays.
US FIRST CLASS MAIL
Depending upon the Post Office, First Class mail typically takes 5-10 days.  Because of the unpredicitibility of the Post Office, please do not choose First Class Mail if you are on a deadline.
US PRIORITY MAIL
Depending upon the Post Office, First Class mail typically takes 3-5 days. 

Both First Class and Priority Mail orders will be sent with Electronic Delivery Confirmation.  If the D/C states a package has been delivered, we will not accept a lost claim or replace your package.

Please note that if first class mail and priority mail are calculated at the same value by the shopping cart, your order will be sent via Priority Mail.
INTERNATIONAL CUSTOMERS
The minimum order for International customers is $25.00.  The shopping cart calculates shipping based upon what is in the shopping cart.
If you are an international buyer, you must choose the INTERNATIONAL method of shipping.  We reserve the right to refuse shipment of orders to specific countries.  If your country is not shown on our shopping cart's drop-down list, we do not ship to your country.

WE WILL NOT FALSIFY CUSTOMS DOCUMENTS such as marking a package "gift" or declaring a lesser merchandise value.
Cartwright's is not responsible for determining, collecting or paying customs duties.

International shipments will be made through the US Post Office via First Class International or Priority International Mail.
We use the US post office because their rates are best for our customers.   Canadian orders under 8 ounces are shipped US Post First Class Priority with Insurance.  Canadian orders over 8 ounces are shipped US Post Priority International Mail.   ALL international orders to NON-Canadian countries are now shipped US Post Priority Mail.  Though more expensive than First Class, we have found Priority Mail to be faster and more reliable. We have also added the option of International Express Mail. 

<>Please note that First Class International provides no tracking, while Priority International provides some tracking to major destinations.  If you wish us to ship with another carrier that provides better tracking and insurance, you must contact us.

We consider  acceptance by the post office as proof that we mailed packages - as seen with the Customs Declaration number.

NEW FOR 2011: All international orders (excluding Canada for now) over $100 must be shipped via International Express mail with tracking.  Our shopping cart will automatically calculate the shipping charge for Express Mail.  We regret the added expense, but have recently found tracking necessary for larger orders being mailed to Europe.
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 If you wish us to ship using your FedEx or UPS account number, you are welcome to provide it in the Comments section of the shopping cart, along with the shipping method you would like to use.  We will then refund any shipping charges you have paid to us.   You MUST state which carrier 's account you have listed, and you MUST state which service you want (economy or priority).
2-DAY EXPRESS- available to US customers only
Express shipping in our area is 2-day.  Please note that USPS will require a signature upon delivery. 
We work orders in the order that they are received.  Choosing 2-day Express will not put your order in front of the line.  Therefore, we do not guarantee that Express orders will go out the same day.  Our cart will automatically calculate the shipping cost for 2-day express shipping, provided you order is not over $1000.  For orders over $1000, please email us for Express shipping quote.


Alternate Shipping Methods
If you have a FedEx or UPS account number, you are welcome to provide it in the Comments section of the shopping cart, along with the shipping method you would like to use.  We will then refund any shipping charges you have paid to us.  Regardless of whether you have an account or not, Express shipping (even Overnight) takes 2 days. 

email questions to: sequins@centurytel.net

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