Product Questions

What is the difference among iridescent, satin, and opaque finishes?
Iridescent sequins are transparent and have a finish on them that causes changes color when moved in the light.  Since they are transparent, they will show any color that is beneath them somewhat.  For example, if a clear iridescent sequin is placed on black cloth, the black color will show through.
Opaque Iridescent sequins have iridescence, but the sequin itself is not transparent, and no color will show through from beneath.
Satin sequins have a matte finish, are not shiny, and are not transparent.
Metallic sequins are opaque and have a mirror-like finish.
Hologram sequins are opaque, have a spotlight finish which will reflect different colors as it turns in the light.

Millimeter To Inch Converter Chart

MM Approximate Size In Inches Exact Size In Inches 1mm 1/32 Inch 0.03937 Inches 2mm 1/16 Inch 0.07874 Inches 3mm 3/32 Inch 0.11811 Inches 4mm 1/8 Inch 0.15748 Inches 5mm 3/16 Inch 0.19685 Inches 6mm Just short of 1/4 Inch 0.23622 Inches 7mm Little over 1/4 Inch 0.27559 Inches 8mm 5/16 Inch 0.31496 Inches 9mm Just short of 3/8 Inch 0.35433 Inches 10mm Little over 3/8 Inch 0.39370 Inches 11mm 7/16 Inch 0.43307 Inches 12mm Just short of 1/2 Inch 0.47244 Inches 13mm Little over 1/2 Inch 0.51181 Inches 14mm 9/16 Inch 0.55118 Inches 15mm Just short of 5/8 Inch 0.59055 Inches 16mm 5/8 Inch 0.62992 Inches 17mm Just short of 11/16 Inch 0.66929 Inches 18mm Just short of 3/4 Inch 0.70866 Inches 19mm Little over 3/4 Inch 0.74803 Inches 20mm Just short of 13/16 Inch 0.78740 Inches 21mm Little over 13/16 Inch 0.82677 Inches 22mm Just short of 7/8 Inch 0.86614 Inches 23mm Little over 7/8 Inch 0.90551 Inches 24mm 15/16 Inch 0.94488 Inches 25mm 1 Inch 0.98425 Inches

Do you have a catalog or samples?
Sorry, but we do not publish a catalog or provide samples or sample cards.  We continuously add to our inventory, and a catalog or sample card would become obsolete within weeks.

Can I order less than your minimum?
The cost of credit card fees, Paypal minimum fees, and packaging materials make it  necessary for us to have a minimum order policy.  The minimum for US orders $10, the minimum for international orders (including Canada) is $25.

I forgot something, can I add it to my order?
Credit card processors charge us a flat fee ( plus a percentage of the total).  We can not reauthorize your card for more so adding merchandise means processing a second transaction.
We can add to your order; we will charge your credit card for the additional merchandise plus .45.
Also, if  you have paid for first class mail and the additions to your order cause the postage to be more than you paid, we will charge your card  for the additional postage.

Do you sell wholesale?
Many of our products are offered in 100-gram bags at a 20-30% discount.   If you are interested in a product on our website for which a 100-gram bag is not offered, please email us for availability. 

If you are interested in further wholesale pricing, please Contact Us.  There is a $250 minimum on all wholesale orders.
Occasionally, we release coupon codes to our wholesale customers.  We reserve the right to retire codes at any time, and we also reserve the right to adjust your order total if the wrong coupon code is used.

Return/Exchange Questions

How can I return items?
We do not refund the cost of shipping or insurance and will accept no COD shipments. You may return any item you are not satisfied with for a full refund or exchange of the item cost under the following conditions:

• Returns MUST be accompanied by a name and order number!  Returns which do not include the shipper's name will be refused, as we have no way of knowing to whom to issue the refund.
  
• Returns for refund must be made within 30 days from the date of delivery confirmation  to receive a partial refund of the cost of merchandise.  Items returned will be charged a 10% restocking fee.  This charge has been made necessary to cover the credit card processing fees associated with processing the initial order and the time consumed with restocking.
• No items will be accepted for refund or exchange after 30 days from shipment.
• There are NO RETURNS on Pre-Strung Sequins or clearance sales.  No exceptions.
• All items returned must be unused, packages unopened and labels clean & intact.
• If wemake an error on your order or shipment, we will do our best to correct the mistake.  However, we will not be held responsible for loss of potential customers or business due to a mistake in your order or any failure on the part of the postal department.
• Do not mail  items back to us in a plain envelope.  The mail sorting machinery damages the sequins & packaging.  Please use a padded envelope or box.

I ordered the wrong size?  Can I exchange them for another size?
If your exchange is over $10: please order the size you would like from our website.  You may then return your original order for a refund. 
If your exchange is under $10:  Customers are required to pay shipping cost for sending exchanged sequins back to them.  If you are in doubt about how much postage to send, email us.  Exchanges which do not include funds for return shipping will treated as returns. 
If you are embarking upon a large project, we always advise our customers to test a small amount to judge suitability before placing a large order.

Shipping Questions

How soon do you ship?
Most orders paid for with a credit card, PayPal or a money order will be shipped within 48 hours of receipt of payment.  We do not ship on weekends or postal holidays.
Most orders paid for with a check will be shipped after check clearance. (7-10 days). In the event that a check is returned for insufficient funds, we charge a $25 NSF fee, and withdraw the priviledge of sending a check and will accept a money order only.
Most orders paid for with PayPal e-check will be shipped within 48 hours after notice is received from PayPal that check has cleared. (3-5 business days).

Do you ship to...?
We ship internationally using the US Postal Service.   We offer International Priority Mail with no tracking, or International Express Mail with tracking.  Our shopping cart automatically calculates shipping cost based upon the items in the cart and the shipping method you choose.  YOU MUST choose the INTERNATIONAL method for shipping if your order is to be shipped anywhere other than the United States (this includes Canada).  Please note that International Priority Mail does NOT provide tracking or insurance.  

*****NEW FOR 2013: DUE TO THE POSTAL RATE INCREASE, WE HAVE DECIDED TO OFFER AN INTERNATIONAL ECONOMY OPTION ON ORDERS WEIGHING LESS THAN 4 POUNDS.  PLEASE BE AWARE THAT THIS OPTION OFFERS **NO TRACKING** AND PACKAGES CAN TAKE UP TO 4-6 WEEKS TO ARRIVE*****

WE WILL NOT FALSIFY CUSTOMS DOCUMENTS such as marking a package "gift" or declaring a lesser merchandise value.
Cartwright's is not responsible for determining, collecting or paying customs duties.